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  1. Leah Hornacek

    Deputy Director

What Is Smart911?
Smart911 is a free service that allows citizens across the U.S. to create a safety profile for their household that includes any information they want 911 to have in the event of an emergency. Then, when anyone in that household dials 911 from a phone associated with their safety profile, their profile is immediately displayed to the 911 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, Smart911 is able to provide 911 with all the details that could impact response and be the difference between life and death.
How Does Smart911 Work?
Smart911 allows citizens to provide the additional details that 911 call takers may need in order to assist them during an emergency. When you dial 911 today the information received by the 911 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your safety profile, the 911 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 911 are immediately available in the event you cannot verbally provide them.

How is My Information Validated?
Smart911 has several protocols in place to ensure that information within your Safety Profile is current and accurate. Each phone number within your profile must be validated. Once you enter your phone number you can choose whether you want to receive a phone call or text message in order to confirm your phone. If you receive an automated call you will be asked to press “1″ to confirm. If you receive a text message, you will be given a 4 digit code to be entered into your profile to confirm.

In addition, Smart911 requires that each profile must be confirmed or updated every 6 months to ensure that current and accurate information is being provided to 911. This can be done by simply logging into your account. You will receive reminder messages from Smart911 if you are approaching the 6-month mark to confirm your account.